This blog post is in response to
the podcast “A Friday Podcast: A Former Mortgage Exec Speaks Out” published by
Planet Money on March 16, 2011.
Oh, Countrywide Insurance. Its companies
like you that make me afraid of corporate life. Where do I even begin? Not only
is it completely wrong to make sure that a person whom you recruit to work for
you sign onto a questionable mortgage by your company, locking her into a home
for seven years, but to have her complete a survey report about your company
and then completely change it before it reaches the hands of the upper most
crust of Countrywide is just unethical. Why change it? Was it because you didn’t
want anyone to know about how unhappy your employees really were? Or was it
really that you didn’t want word to get out that there was blatant fraud
practiced in many areas of your company? And why set up a “anonymous hotline”
for employees to have a safe place to voice their concerns and then fire them after
they report any misconduct? Just to say you have one? Or is it so that you
could “weed out” the bad apples who are actually concerned.
First things first, if I was
running a mortgage company I would give my employees the best possible mortgage
agreement with lowest interest rates. They’re going to be working for me, and
they are unhappy at home why would they be happy at the job they moved to that
home to work for. Second, if I hire
someone to completel a survey, I want to know what the results really are. I
want to know why people feel the way they do and how we can fix it. I want to
know if there is questionable activity happening in my company because my name,
my brand is at stake. And lastly, I would never set up a so called “anonymous
hotline” and take advantage of it. If I was trying to sell my company to a
bigger bank, I would go about it truthfully making sure they knew exactly what they
were getting themselves into, because I would want exactly the same done to me.
Not important enough, i guess.
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